--- title: Data deletion process description: This article outlines the data deletion process including our suggestions. --- [Skip to content](https://knowledge.conferencecompass.com/data-deletion-process#main-content) English Show submenu for translations ![floq-logo-by-cc-2-white@2x.png\]](https://knowledge.conferencecompass.com/hs-fs/hubfs/floq-logo-by-cc-2-white@2x.png?height=40&name=floq-logo-by-cc-2-white@2x.png) Open main navigation Close main navigation - English Show submenu for translations - www.conferencecompass.com www.conferencecompass.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [CC Knowledge Base](https://knowledge.conferencecompass.com/?hsLang=en) 2. [For organisers](https://knowledge.conferencecompass.com/for-organisers?hsLang=en) 3. [Download your event info](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#download-your-event-info) # Data deletion process ## This article outlines the data deletion process including our suggestions. If your contract expired and is not renewed, we inform you that we are about to retire your event backend. You’ll no longer be able to access the backend, and all data associated with your events (past, draft and future) and community will be deleted. This action is irreversible, and data cannot be recovered. ### **Step 1: Learn what gets deleted?** Data related to your **community**, including: - Customer metadata (name, logo, URL, etc.) - Events ⇒ See below - Community ⇒ the set of all users, with for each user all associated (eureka) user data ⇒ See below - Messages (community level) - Mobile app (configuration and builds) - Settings - Analytics (community level) - Company/ Organisation (Team member information and access) Data related to your **events** including: - Event metadata (name, banner, location, description, etc.) - Pages & type system - Event data (sessions, presentations, posters, persons, institutions, etc.) including: - Invites to speaker/ moderator/ host dashboards - Session recordings & pre-recordings - Resources (mostly pdfs and images) - Persons and linked users (attendees; user-person merge) - Institutions and linked users users (representatives) - Gamification setup - Imports & Releases - Images - Attendees (this is the community filtered by those who are in this event) - Settings - Messages - Analytics Data related to your users (per user) including: - User Profile: general fields, contact information, links, event-specific fields - Roles & Participation: attendee at …, speaker at …, etc. - Bookmarks & notes - Networking: contacts & appointments - Engagement: questions, liked questions, voting questions, ratings - Chat messages & social posts - Gamification: achievements, progress & points ### **Step 2: Review & download your info** Before the deletion process takes place: 1. Export the data of your events; [Programme data](https://knowledge.conferencecompass.com/how-to-export-your-event-data?hsLang=en), [analytics](https://knowledge.conferencecompass.com/analysing-event-analytics?hsLang=en) & [session recordings](https://knowledge.conferencecompass.com/step-7-access-session-recordings?hsLang=en). 2. Export your[Community and user data](https://knowledge.conferencecompass.com/how-to-export-your-community-event-attendees-data?hsLang=en). ### **Step 3: Inform your users that they no longer have access to their accounts.** **Tip! You can inform your users that the app will no longer be in-use via a push notification.** ### **Step 4: [Remove the app from the stores.](https://knowledge.conferencecompass.com/how-to-delete-your-app-from-the-stores?hsLang=en)** ### **Step 5: [Delete app store’s accounts authorization.](https://knowledge.conferencecompass.com/how-to-delete-your-app-from-the-stores?hsLang=en)** - [For organisers](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#main-content) - [Artwork guidelines](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#artwork-guidelines) - [Floq Event Registration](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#floq-event-registration) - [Set up your app and add events](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#set-up-your-app-and-add-events) - [Configure your event](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#configure-your-event) - [Community and attendees](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#community-and-attendees) - [News messages](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#news-messages) - [Interactive features](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#interactive-features) - [Virtual sessions](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#virtual-sessions) - [Sponsors](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#sponsors) - [Integrations](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#integrations) - [Advanced features](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#advanced-features) - [App promotion](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#app-promotion) - [Analytics](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#analytics) - [Download your event info](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#download-your-event-info) - [Off-boarding](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#off-boarding) - [For moderators, speakers and representatives](https://knowledge.conferencecompass.com/for-moderators-speakers-and-representatives?hsLang=en#main-content) - [Vote & Ask moderators in non-virtual sessions](https://knowledge.conferencecompass.com/for-moderators-speakers-and-representatives?hsLang=en#vote-ask-moderators-in-non-virtual-sessions) - [Representatives](https://knowledge.conferencecompass.com/for-moderators-speakers-and-representatives?hsLang=en#representatives) - [Technical moderators (AV) for virtual and hybrid sessions](https://knowledge.conferencecompass.com/for-moderators-speakers-and-representatives?hsLang=en#technical-moderators-av-for-virtual-and-hybrid-sessions) - [Moderators, speakers and hosts in virtual sessions](https://knowledge.conferencecompass.com/for-moderators-speakers-and-representatives?hsLang=en#moderators-speakers-and-hosts-in-virtual-sessions) - [For attendees](https://knowledge.conferencecompass.com/for-attendees?hsLang=en) - [Release notes](https://knowledge.conferencecompass.com/release-notes?hsLang=en#main-content) - [Latest versions](https://knowledge.conferencecompass.com/release-notes?hsLang=en#latest-versions) - [Older versions](https://knowledge.conferencecompass.com/release-notes?hsLang=en#older-versions) - [Publish apps on the stores](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#main-content) - [Create accounts](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#create-accounts) - [Create app certificates and keys](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#create-app-certificates-and-keys) - [Create build file and screenshots](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#create-build-file-and-screenshots) - [Submit your app to the Stores](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#submit-your-app-to-the-stores) - [Transfer apps](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#transfer-apps) - [Offboarding](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#offboarding) - [About Conference Compass and Floq Event Management](https://knowledge.conferencecompass.com/about-conference-compass-and-floq-event-management?hsLang=en) [![Chill listening crop-3](https://knowledge.conferencecompass.com/hs-fs/hubfs/CC-logo%20(2).png?width=115&height=30&name=CC-logo%20(2).png "Chill listening crop-3")](https://www.conferencecompass.com/) Copyright © 2026, Conference Compass