How can I have a successful online attendance?
We recommend using Chrome or Microsoft Edge for the most stable and consistent experience. The platform is not compatible with Internet Explorer.
📶 Use a fast internet connection
If the Wi-Fi connection is unstable, move closer to the router or check if a cable connection is available. If these options are not available consider a mobile hotspot connection.
💾 Save your login details
Ensure that your browser is set to remember your login password for easy login and have your password and email noted down somewhere. In case you need to restart your browser, you will be able to come back online promptly.
🔔 Enable notifications from the platform
Allow notifications from the mobile app and web app so that you can always receive the latest news and updates.
(see How can I receive push notifications?)
✏️ Set up your profile
Fill in your profile and allow new chats and appointments in your settings.
(see Where can I change my profile settings?)
🗓️ Create your own programme
Explore the event programme. Create your own attendance programme by saving your favourites in your profile.
(see How can I create my programme?)
🎧 Set up your camera and microphone
Set up and try out your microphone and camera beforehand in case you want to participate in poster presentations, round table discussions, one-to-one private video meetings or contact industry representatives. Position your webcam at eye level and look into it as much as possible. Make sure that you are properly lit from the front, and not from behind. Test your microphone in advance and ensure that the microphone is positioned close to your mouth when speaking.
🖥️ Find a suitable workspace
Find a place with a neutral background and the least amount of distractions and background noises (washing machine, dishwasher, TV, etc).