--- title: White-listing for firewalls in corporate networks or VPNs description: Some network administrators (IT departments, companies, or universities) block all video and audio services in browsers by default. This can cause the Virtual Event Platform or its features (e.g. broa --- [Skip to content](https://knowledge.conferencecompass.com/white-listing-for-firewalls-in-corporate-networks-or-vpns#main-content) English Show submenu for translations ![floq-logo-by-cc-2-white@2x.png\]](https://knowledge.conferencecompass.com/hs-fs/hubfs/floq-logo-by-cc-2-white@2x.png?height=40&name=floq-logo-by-cc-2-white@2x.png) Open main navigation Close main navigation - English Show submenu for translations - www.conferencecompass.com www.conferencecompass.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [CC Knowledge Base](https://knowledge.conferencecompass.com/?hsLang=en) 2. [For moderators, speakers and representatives](https://knowledge.conferencecompass.com/for-moderators-speakers-and-representatives?hsLang=en) 3. [Moderators, speakers and hosts in virtual sessions](https://knowledge.conferencecompass.com/for-moderators-speakers-and-representatives?hsLang=en#moderators-speakers-and-hosts-in-virtual-sessions) # White-listing for firewalls in corporate networks or VPNs Some network administrators (IT departments, companies, or universities) block all video and audio services in browsers by default. This can cause the Virtual Event Platform or its features (e.g. broadcast) to not be able to transmit video or audio data. This may impact you when you use the Virtual Event Platform over your company internet network, a company VPN, or a corporate laptop. If the user who is having the issue is using a VPN, the easiest way is to turn the VPN off. If not, then the IT Department could whitelist our services. Below you find all the necessary information the IT department will need to unblock all services used by Conference Compass: Those domains all need to be wildcards for the subdomains e.g - .agora.io - .edge.agora.io - .sd-rtn.com - .edge.sd-rtn.com - .agora.io.cn - .edge.agora.io.cn To access the virtual platform and web app, it is needed to whitelist the following domains in your firewall: - get-eureka.com - talk.get-eureka.com - backend.get-eureka.com - \[CLIENT\].my.conferences.cc \* - \[CLIENT\].studio.floq.live \* - \[CLIENT\].floq.live \* - \[CLIENT\].backend.get-eureka.com \* \* Request these details from the organiser. The platform ports that need to be open are: | **Destination ports** | **Port type** | **Operation** | | --- | --- | --- | | 80; 443; 5222; 5280; 3433; 4700 - 5000; 5668; 5669; 6080; 6443; 8667; 9667; 5443; | TCP | Allow | | 3478; 4700 - 5000 | UDP | Allow | Please do not set static IP restrictions to our domain as our infrastructure is scaling permanently and server content through multiple endpoints, in different geographical locations. Access the [Agora platform documentation](https://docs.agora.io/en/Agora%20Platform/firewall?platform=All%20Platforms#rtc-sdk) for more information on firewall requirements. - [For organisers](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#main-content) - [Artwork guidelines](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#artwork-guidelines) - [Floq Event Registration](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#floq-event-registration) - [Set up your app and add events](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#set-up-your-app-and-add-events) - [Configure your event](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#configure-your-event) - [Community and attendees](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#community-and-attendees) - [News messages](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#news-messages) - [Interactive features](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#interactive-features) - [Virtual sessions](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#virtual-sessions) - [Sponsors](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#sponsors) - [Integrations](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#integrations) - [Advanced features](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#advanced-features) - [App promotion](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#app-promotion) - [Analytics](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#analytics) - [Download your event info](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#download-your-event-info) - [Off-boarding](https://knowledge.conferencecompass.com/for-organisers?hsLang=en#off-boarding) - [For moderators, speakers and representatives](https://knowledge.conferencecompass.com/for-moderators-speakers-and-representatives?hsLang=en#main-content) - [Vote & Ask moderators in non-virtual sessions](https://knowledge.conferencecompass.com/for-moderators-speakers-and-representatives?hsLang=en#vote-ask-moderators-in-non-virtual-sessions) - [Representatives](https://knowledge.conferencecompass.com/for-moderators-speakers-and-representatives?hsLang=en#representatives) - [Technical moderators (AV) for virtual and hybrid sessions](https://knowledge.conferencecompass.com/for-moderators-speakers-and-representatives?hsLang=en#technical-moderators-av-for-virtual-and-hybrid-sessions) - [Moderators, speakers and hosts in virtual sessions](https://knowledge.conferencecompass.com/for-moderators-speakers-and-representatives?hsLang=en#moderators-speakers-and-hosts-in-virtual-sessions) - [For attendees](https://knowledge.conferencecompass.com/for-attendees?hsLang=en) - [Release notes](https://knowledge.conferencecompass.com/release-notes?hsLang=en#main-content) - [Latest versions](https://knowledge.conferencecompass.com/release-notes?hsLang=en#latest-versions) - [Older versions](https://knowledge.conferencecompass.com/release-notes?hsLang=en#older-versions) - [Publish apps on the stores](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#main-content) - [Create accounts](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#create-accounts) - [Create app certificates and keys](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#create-app-certificates-and-keys) - [Create build file and screenshots](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#create-build-file-and-screenshots) - [Submit your app to the Stores](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#submit-your-app-to-the-stores) - [Transfer apps](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#transfer-apps) - [Offboarding](https://knowledge.conferencecompass.com/publish-apps-on-the-stores?hsLang=en#offboarding) - [About Conference Compass and Floq Event Management](https://knowledge.conferencecompass.com/about-conference-compass-and-floq-event-management?hsLang=en) [![Chill listening crop-3](https://knowledge.conferencecompass.com/hs-fs/hubfs/CC-logo%20(2).png?width=115&height=30&name=CC-logo%20(2).png "Chill listening crop-3")](https://www.conferencecompass.com/) Copyright © 2026, Conference Compass