White-listing for firewalls in corporate networks or VPNs

Some network administrators (IT departments, companies, or universities) block all video and audio services in browsers by default. This can cause the Virtual Event Platform or its features (e.g. broadcast) to not be able to transmit video or audio data. This may impact you when you use the Virtual Event Platform over your company internet network, a company VPN, or a corporate laptop.

If the user who is having the issue is using a VPN, the easiest way is to turn the VPN off. If not, then the IT Department could whitelist our services. Below you find all the necessary information the IT department will need to unblock all services used by Conference Compass:

Those domains all need to be wildcards for the subdomains e.g

• .agora.io

• .edge.agora.io

• .sd-rtn.com

• .edge.sd-rtn.com

• .agora.io.cn

• .edge.agora.io.cn

To access the virtual platform and web app, it is needed to whitelist the following domains in your firewall:

• get-eureka.com

• talk.get-eureka.com

• backend.get-eureka.com

• [CLIENT].my.conferences.cc *

• [CLIENT].studio.floq.live *
• [CLIENT].floq.live *

• [CLIENT].backend.get-eureka.com *

* Request these details from the organiser.

The platform ports that need to be open are:

Please do not set static IP restrictions to our domain as our infrastructure is scaling permanently and server content through multiple endpoints, in different geographical locations.

Access the Agora platform documentation for more information on firewall requirements.