In case you are experiencing technical difficulties which are not specified in our knowledge base make sure to check the tips below:
📶 Do you have a good internet connection? If the Wi-Fi connection is unstable, check if a cable connection is available, try with another internet connection or use a hotspot.
🌐 Make sure you are using the latest browser version of Google Chrome or Microsoft Edge. In this browser, we can ensure the best quality.
❌ Have you closed other video conferencing tools? Or other tabs and programmes that consume resources on your computer? We advise all tabs on your browser to be closed and only keep one dashboard window open. You should also close any other applications (make sure you quit them on Mac) so that your computer can run faster.
🔐 Do you have a VPN connection enabled? Please disable your VPN as it can block certain features on the platform.
Windows: Settings> Network & Internet > Select VPN in the left-side menu > select the VPN Connection you want to disable and click Disconnect.
macOS: System Preferences > Network > Select your VPN connection from the left panel > Click Disconnect.
Android: Go to Settings > Network & Internet > Toggle off the VPN.
iOS: Go to Settings > General > Tap VPN > Toggle off the VPN status to Not Connected.
🔁 Try refreshing the web app using Cmd+Shift+R (Mac) or Ctrl+Shift+F5 (Windows).
🖥️ If your computer has not been turned off for some time, this can slow down the platform. We advise restarting your computer.
Still, experiencing problems?
Please contact the organiser with as many details as possible about your issue. If possible, include a screenshot.