Set Up Your Google Play Account

🔴 Before you begin

Create the account on behalf of your organisation, not using a personal Google account.
We recommend using a shared company email address so your organisation retains access if responsibilities change.

What you'll need

Before you begin, make sure you have:

✅ A Google account for your organisation.
✅ A registered legal entity.
✅ A D-U-N-S Number (if requested during verification).

To check, fill out your information here (you will need an Apple Developer account set up). If you have a D-U-N-S number, you will be able to access it. If not, you will have to request one.

What organisation to contact to request a D-U-N-S number depends on the region where you are based. You can find further information on the Dun & Bradstreet website, the main authority on issuing the number.
✅ A credit card to pay Google's one-time registration fee (US$25).
✅ About 15–30 minutes to complete the setup.

Step 1 – Create or sign in with a Google account

To create a Google Play account, go to the Developer Console sign up page.

If you're already signed in with a personal Google account, consider switching to an organisational account before continuing.

If necessary, create a new Google account using your organisation's details.

Warning! After creating your Developer Console account it is not possible to change the currency, country or the email address used to sign in.

Step 2 – Register your Google Play Console account

Follow Google's registration process*.

*If you create a new Google account, make sure to use your association's details to complete the fields, not your personal or Conference Compass details.

You'll be asked to:

Accept the Google Play Developer Agreement.
Pay the US$25 one-time registration fee, make sure you have a credit card ready to make your payment.
Complete your developer profile:

Developer name: Is displayed below the app name on the Google Play page. This should be the official name of your organisation. Your developer name must be unique.

Developer profile email: Your developer profile email will default to your Google Account email. You can change this email under Settings > Developer account > Account details.
The contact email for each app will default to your developer profile email address. If you wish to display a different email address to users, you can let us know the email address that should be visible for users by filling in the submission document.

Phone number: This has to be filled in so that Google can contact you in case of issues with your app. This number is not shown to users.

Step 3 - Invite Conference Compass to Submit Apps

Once your Google Play Console account has been created, you'll need to invite Conference Compass. This allows us to:

Submit new app versions.
Manage Play App Signing.
Create and edit draft releases.
Publish updates.
Manage your Play Store listing.

How to invite us

Open Google Play Console.
Go to Users & permissions.
Select Invite new users.
Enter: admin@conference-compass.com

Grant the user Admin access.

Once we've accepted the invitation, we'll be able to manage your Android app submissions.

In this link you can find a detailed definition of each permission on the Play Console.

Managing Access - Update Account Expiration Dates

Users & permissions

Select the Conference Compass user to:

update permissions
extend the access expiry date
remove access if required

To manage permissions of existing users, go to Users & Permissions in the left menu of your Play Console and click anywhere on the user’s row in the user table, there you can set up the type of access and the expiration date of our access.

Tip

If you have a multi-year contract, choose an expiry date that covers the full duration of your agreement to avoid interruptions to future app submissions.

After this, Conference Compass can manage the submission of your app.

⚙️ Troubleshooting

D-U-N-S Number lookup fails or entity name mismatches: Ensure the business name entered in the Apple Developer portal matches the exact legal name listed in the Dun & Bradstreet database, including capitalization and punctuation like "Inc." or "LLC".
Unable to toggle off Two-Factor Authentication: Apple enforces two-factor authentication on all developer accounts. If a personal phone number or device was linked, update the security options under your corporate Apple ID account settings to assign a shared company device.
Conference Compass did not receive the App Store Connect invitation: Check that the email was entered exactly as admin@conference-compass.com. You can resend the invite by selecting the pending invitation under Users and Access and clicking Resend Invite.