People can’t see or hear me

If people cannot see or hear you in a virtual room, we advise going through the following steps:

  1. Make sure your camera is not covered by anything.

  2. Click on the arrow next to the microphone icon and select the correct Audio and Video sources.

  3. If you are using a headset, check if the microphone is not muted on the headset itself. If the headset is wireless, check the battery level.

  4. Check if the browser is allowed to access your microphone and camera.

  5. Turn off VPN as this might block your access to the Virtual Event Platform.

  6. Relaunch the mobile app or refresh the web page using Cmd+Shift+R (Mac) or Ctrl+Shift+F5 (Windows).