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Enable and moderate session chats

This article describes how you can encourage discussion about the session or presentation by allowing participants to chat about it.

Enable session chat

Chat can be added with one setting to all program items of the same type. Go to Event settings > Data types and find below Programme items the type you want to turn it on for. Scroll down to the Content section, Interactive tab, and make sure that the Chat item is visible.

After creating a release, a card is added to the Interactive tab. It shows the last two messages in the conversation or a text that a chat can be started when there are no messages yet.

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Moderate the chat

Anyone with access to the event in Floq Studio can moderate the chat. Only messages that the attendees have reported can be reviewed and removed.

Receive a notification whenever a user or message is reported

In the Advanced tab within the app settings, enter an email address where notifications will be sent whenever a message or user is reported. This ensures that immediate action can be taken if needed.

View and delete reported messages

In the event on the left-hand menu click on Reported message. Two tabs are available for moderating reported messages - Social Wall & Chat. Click on Chat. Here you will see all reported messages. Click to open the comment or post you would like to delete.

On the detail page, you see who has reported the message and why. Click Delete message to remove the post from the feed, or choose Ignore report if the post was falsely reported. This will no longer mark the message as reported.

Please note that you can only remove messages that were reported. To remove a message that is not yet in the list, report it by long pressing it and selecting Report this message.

View, block and delete reported users

Reported users can be found in the Attendee list in an event or on the Community list at the society level. Below Account, choose Reported to see all reported users at one glance.

 

 

 

There are two actions you can take in the top right corner of the detail page of the user:

  • Block: This will sign out the user and prevent her from signing in again. Posts or messages that have been written by this user, will not be deleted. You can unblock the user at any time.
  • Delete: when deleting a user, their account and all associated data, such as their favourites or chat messages will be deleted.